In your hospitality career, you’ll be equipped with the skills and tools to acquire a managerial or supervisory role within the tourism industry. Keep reading to learn more about the initiatives you can implement to cater to tourists who are working.
The global pandemic forever changed the structure of many businesses, as numerous employees were forced to work from home for extended periods of time. Employers found that their staff were more engaged and more productive as a result of more autonomy and a better work-life balance. Many workplaces are now switching over to a hybrid workplace model, mixing in-office and remote work to offer support and flexibility.
With this flexibility to work from anywhere, remote workers are eager to combine work and play, opting for extended “workcations” where they can work while exploring new destinations in their off time. This shift away from the traditional 9-5 office job is creating extra earning potential for the entire industry.
Cater To Tourists Who are Working from Hotels During Your Hospitality Career
Perhaps the biggest opportunity for growth is within the hotel sector. Many hotels have already pivoted their angle to monetize on the growing remote workforce. Some examples of these changes include extended-stay packages, personal office spaces within hotel rooms, rentable day-offices, and designated co-working spaces.
After completing our hospitality program, many graduates become hotel clerks and reservation supervisors. Remote workers will spend a lot more time at the hotel during the day than the traditional vacationer. For this reason, it’s important to use the skills you learn during your education to effectively lead and maximize staff productivity, exceeding guest and tourist expectations with exceptional customer service.
Specifically for remote workers, you’ll want to offer them a convenient and smooth experience working from the hotel. When they check-in, be sure to inform them of all the benefits and amenities that your hotel has that cater to them. This could include where they can find the Wi-Fi information, the hours and menus for room service, alternate office areas within the hotel, and note down if they would not like to be disturbed by the cleaning staff during certain hours of the day.
Make Remote Working a Learning Experience as a Tourist Guide or Advisor
Another hospitality career path that our graduates can choose is becoming tourist guides and advisors. With remote workers and their families visiting destinations for longer periods of time, there is an increased need for a variety of experiences and packages. In order to cater to the remote worker as a tourist guide, you should have flexibility in your hours, offering experiences throughout the day, including evenings.
In addition, “workcation” packages have been gaining popularity, allowing tourists to work and travel for extended periods of time, living in another country for months. As a tourist guide in this situation, one of the most important aspects is to plan and coordinate while ensuring connectivity at the different destinations and stays along the way.
Provide an Alternative to Working from Home in the Food and Beverage Industry
Yet another sector of the hospitality industry that can pivot to benefit from the rise of remote workers is the food and beverage industry. Aside from food delivery becoming much more popular, many remote workers are looking for alternative spaces where they can work during the day away from home.
Before the transition to a hybrid workforce, most restaurants expected busy lunch and dinner rushes, and not much clientele before or after. If you decide to become a restaurant manager after your hospitality management courses, this is a great opportunity to build your client base of regulars who will continually bring business to your establishment, even during typically slower times of the day. Be sure to seat them near electrical sockets for convenience, share the Wi-Fi password, and make them feel welcome. Also, inform them if your establishment can cater to larger groups and do private bookings.
With the hospitality industry making a strong comeback after the pandemic, there is no better time to join this growing, exciting field. Our hospitality management diploma gets you job-ready with a supportive learning environment, industry leaders for professors, and flexible, face-paced programs to get you there quicker.