Administrative Professional

Diploma Program - 36 Weeks

Program Highlights

The objective of the Administrative Professional program is to provide the student with opportunities to acquire and apply the knowledge of business concepts and office skills to meet the demands of today’s business environment. Students will become proficient at an intermediate level in the Microsoft Office suite. In addition, they will be trained in related Microsoft business software. Students will also learn general business skills as part of their general studies. Students are required to take some elective courses from prescribed study areas.

Duties may include:

  • Maintain computerized filing, inventory, and database
  • Process miscellaneous documentation.
  • Type and proofread correspondence, reports,

Career Opportunities

As more employers acquire word-processing equipment and programs, the labour market for skilled individuals who possess a good general knowledge of an assortment of programs grows. Such employees are an integral part of today’s business office. Opportunities for advancement are better than ever in this area, especially for those workers who show initiative and are prepared to increase their knowledge of computer applications.

Program Notes

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.

* Not all programs are offered at each location.

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Anticipated Salary

$23,857 – $43,995

Information from PayScale Canada

Topics of Study

Business Correspondence Level 1

This course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.

Customer Service

This course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples. They learn tips for managing time and stress, communicating effectively with customers, and managing customer relationships. The course highlights being prepared and dealing professionally with customer conflicts and complaints. It identifies common pitfalls and explains how to avoid making them. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image.

Office Procedures Level 1

This course will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.

Workplace Success / Intrapreneurship

This course that provides students with the essential tools to be successful in today’s workplace environment. The course combines theoretical, how-to information, with practical applications. Students are required to draw on their own experiences, to research information, and to apply their knowledge to typical workplace situations. The course provides a balance of hard and soft skills. The soft skills students will develop and apply to realistic case studies include communication, writing, planning and organizing, and time management. The hard skills students will develop and apply include setting goals and objectives, preparing meeting checklists, and developing strategies.

Personal Computer Fundamentals

In this course, students learn about the components and basic operation of the personal computer. The content in this course is both conceptual and practical and is intended to provide students with a working knowledge of computing. Students explore hardware troubleshooting, file management, multimedia options, and browsing the Internet.

Internet Fundamentals

This course explores the various components of the Internet using Microsoft Internet Explorer. Students are oriented to common procedures used to maximize the successful use of the Internet and all its features. They learn how to customize the Internet Explorer browser, and examine the Web, e-mail, blogs, discussion groups, social media, chatting, multimedia and other web technologies.

Introduction to Keyboarding

This course is designed for individuals who have no formal training in keyboarding. The objective is to teach students the skill of keyboarding – essential to the learning of other computer applications and workplace skills. The course begins with an overview of the basics of computer use. Students learn about the components of the computer and keyboard, as well as the seating, posture, and hand positioning necessary for efficient keyboarding.

Keyboard Skill Building Level 1

This course is designed for individuals who have basic keyboard proficiency, and wish to increase speed and dexterity. Each lesson increases key recognition and builds confidence using the keyboard while improving speed and accuracy. Typing Trainer helps students learn and improve skills using a variety of methods: graphical keyboard drills, speed drills, alphabet drills, word, phrase and sentence drills, and keyboarding Self-Tests. Upon completion of this course, students are expected to keyboard at a minimum of 25 words per minute.

Keyboard Skill Building Level 2

This course is designed for individuals proficient in keyboarding who wish to increase speed and dexterity. Students are introduced to Special Keys on the keyboard. Each lesson increases key recognition and builds confidence using the keyboard while increasing speed and accuracy. Speed achieved depends on personal dexterity and time spent on practice lessons.

Windows Level 1

The course will walk you through performing basic operations such as opening applications, using Help and shutting down the computer. Additionally, you will learn to set up user accounts, create and use custom keyboard shortcuts, personalize and organize the working space, and use the Action Centre. The course will also provide you with hands-on experience on how to connect, use and update devices, use File Explorer to manage files and folders, as well as navigate the internet using various browsers, including Internet Explorer and Microsoft Edge.

Windows Level 2

This course provides an advanced look at the Windows 10 operating system, which is a platform that builds on previous versions of Windows. In this latest version of Windows, earlier features and functionalities have been improved and new and exciting tools have been incorporated. In this course, students will learn about managing, maintaining, troubleshooting, and optimizing the Microsoft Windows 10 operating system.

Microsoft Access Level 1

This course teaches students the fundamentals of the Microsoft Access application. In this course, students examine database objects and learn to manage data in a database. They learn to sort and filter data, display and format data, and use simple queries to retrieve data. Students learn to create and modify databases and tables and work with simple forms and reports.

Microsoft Excel Level 1

In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. Students use the Find and Replace feature, use themes to format workbooks and practice preparing, previewing, and printing worksheets.

Microsoft Excel Level 2

This course teaches students intermediate to advanced-level concepts and features of the Microsoft Excel application. They learn to use named references, validate and consolidate data, use links and hyperlinks, and reference external data. Students learn to use cell comments, custom, and conditional formatting, styles, and templates. They also practice working with graphics, charts, diagrams, and databases (lists).

Microsoft PowerPoint Level 1

This course teaches students the fundamentals of this application and its usage within the Windows environment. Students learn to create, modify, and deliver electronic presentations. They learn to create slides containing text, tables, charts, diagrams, and graphics. Students practice customizing slides and finalizing presentations, and then learn to print and deliver slide shows.

Microsoft Word Level 1

This course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross-references, and learn how to preview and print a document.

Microsoft Word Level 2

In this course, students learn to customize Word and build upon the basic skills learned in the Word Level 1 course. They learn how to increase their productivity and enhance their documents using some of Microsoft Word’s intermediate to advanced level features.

Job Search and Resume Writing

This course provides students with both traditional and innovative job-search techniques and résumé writing skills required to gain employment in today’s competitive marketplace. The course combines theoretical, how-to information with hands-on practical applications. Students are required to draw on their own experiences to identify work preferences, accomplishments, technical and transferable skills, and to research, organize, and analyze information; and to apply their knowledge in a series of job search preparation and implementation tasks.

Thought Patterns for a Successful Career

The course is designed to improve the student’s learning experience and prepare him or her for personal and professional growth and success. The focus is on increasing the student’s self-discipline and self-esteem. The positive concepts taught in this course are intended to unleash the student’s potential for growth and creativity, resulting in personal and professional development. Humour and practical examples are used to target the primary concerns of adult students. In addition, written exercises, activities, and audiotapes provide understanding, acceptance, and reinforcement of the program material.

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