3 Crucial Skills for Veterinary Administration Assistants Skip to main content

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Veterinary administration assistants, have the opportunity to fulfill their love of animals by taking responsibility for the smooth operation of a veterinary clinic. Your work will involve a variety of tasks, including welcoming patients and their families, answering their questions, communicating with them in a timely manner, and issuing invoices for treatments and prescriptions. In addition to your desire to help animals in need, a variety of specific skills will help you thrive on the job after completing career training. Check out a few of the below!

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1. You’ll Need the Social Skills to Demonstrate Compassion 

The pet owners coming into the veterinary office are often in distressing situations. People love their pets, and seeing them suffer is trying. Since they are not publicly funded, veterinary procedures are often quite expensive, which can add another layer of stress for pet owners. When they are greeted at the door with a warm welcome by someone who cares about their situation and wants to provide them with the best service, this sets a very positive tone for otherwise nerve-wracking vet appointments.

Demonstrate compassion in the office after medical office assistant training

In addition to pet owners, always show compassion to the animals in distress, doing your best to calm a nervous pet with a soft voice or some head scratches. On the job, always strive to acknowledge feelings, be an attentive listener, and demonstrate a can-do attitude when it comes to finding the right solution for each patient. After veterinary administration assistants training, your ability to provide a positive environment for pets and their owners goes a long way in terms of ensuring that patients come back. 

2. Develop the Tech Skills to Use Administrative Software

As a veterinary administration assistant, you will be responsible for billing and monitoring the inventory of pet foods, medications, and supplies for sale. At the same time, you’ll be communicating with laboratories to ensure that samples have been received and updating patient files. These tasks are usually done using computer software. As veterinary administration assistants, you will learn how to operate these programs, with plenty of opportunities to improve your data entry skills, speed up your typing, and brush up on your professional emailing skills. 

3. Good Organizational Skills Will Help You Excel After Medical Office Assistant Training 

Good organizational skills are necessary when pursuing a veterinary administration assistant job after career college. You’ll be juggling a very large volume of information in the office, and your ability to stay on top of it all will determine the quality of care that the pets will receive and the customer service their owners will experience. Organizational skills involve time management, task prioritization, goal setting, physical organization, and planning. These competencies will improve with time, but by taking our medical office administration assistant training with a veterinary specialty, you’ll leave with a solid understanding of medical concepts, an understanding of patient treatments, basic computerized office skills, and specialized veterinary procedures. 

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