Network Administrator

In this course, students obtain the skills and knowledge required to assemble components based on customer requirements; install, configure, and maintain devices, PCs, and software for end users; understand the basics of networking and security/forensics; and properly and safely diagnose, resolve, and document common hardware and software issues while applying troubleshooting skills.

In this course students obtain the skills and knowledge required to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventative maintenance on PCs, mobile and digital devices. You will also learn to implement security solutions for operating systems, mobile devices, workstations and data, physical security and implement security with operational procedures.

Upon completion of this course, students gain knowledge and skills necessary to troubleshoot, configure, and manage common network wireless and wired devices, establish basic network design and connectivity, understand and maintain network documentation, identify network limitations and weaknesses, and implement network security, standards, and protocols. Students will have a basic understanding of emerging technologies including unified communications, mobile, cloud, and virtualization technologies.

Upon completion of this course, the student will gain knowledge and skills necessary to build, maintain, troubleshoot and support server hardware and software technologies. The student will learn to identify environmental issues, understand and comply with disaster recovery and physical / software security procedures, be familiar with industry terminology and concepts, and understand server roles / specializations and interaction within the overall computing environment.

In this course, students obtain the skills and knowledge required to deploy Windows 10, perform post-installation configuration, and manage devices and data. Students will also learn to configure networking, remote connectivity, and system and data recovery. In addition, students will acquire the skills needed to manage updates and maintain and manage Windows 10.

This course is designed to prepare students for the Windows Server 2016 (70-740) certification exam. The 70-740 certification exam is the first step on the path to becoming a Microsoft Certified Solutions Associate (MCSA).

This course is designed to prepare students for the Networking with Windows Server 2016 (70-741) certification exam. The 70-741 certification exam is the second step on the path to becoming a Microsoft Certified Solutions Associate (MCSA).

This course is designed to prepare students for the Windows Server 2016 (70-742) certification exam. The 70-742 certification exam is the third step on the path to becoming a Microsoft Certified Solutions Associate (MCSA).

This course covers the basic concepts and most commonly used features and functions of Windows 10. The course will walk you through performing basic operations such as opening applications, using Help and shutting down the computer. Additionally, you will learn to set up user accounts, create and use custom keyboard shortcuts, personalize and organize the working space, and use the Action Centre.

Windows Level 2 course is an advanced course and covers details about managing, maintaining, troubleshooting, and optimizing the Microsoft Windows operating system (Professional Edition).

The Microsoft Access Level 1 course teaches students the fundamentals of the Microsoft Access application. In this course, students examine database objects and learn to manage data in a database. They learn to sort and filter data, display and format data, and use simple queries to retrieve data.

In the Microsoft Excel Level 1 course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions.

In the Microsoft Outlook Level 1 course, students will learn how to use both the e-mail program and the personal information manager components of Microsoft Outlook. The skills learned in this course will help students use Microsoft Outlook effectively both at work and in your personal life.

In Microsoft Word Level 1 course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross references, and learn how to preview and print a document.

The Project Management Fundamentals Level 1 course combined with Level 2 is designed to provide you with a fundamental knowledge of the essentials of project management and to provide you with the requisite hours and knowledge for writing the Certified Associate in Project Management (CAPM ) examination.

The Business Correspondence Level 1 course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.

This course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples. They learn tips for managing time and stress, communicating effectively with customers, and managing customer relationships. The course highlights being prepared, and dealing professionally with customer conflicts and complaints. It identifies common pitfalls and explains how to avoid making them. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image.

Job Search and Résumé Writing provides students with both traditional and innovative job-search techniques and résumé writing skills required to gain employment in today’s competitive marketplace. The course combines theoretical, how-to information with hands-on practical applications. Students are required to draw on their own experiences to identify work preferences, accomplishments, technical and transferable skills, and to research, organize, and analyze information; and to apply their knowledge in a series of job search preparation and implementation tasks.

The course is designed to improve the student’s learning experience and prepare him or her for personal and professional growth and success. The focus is on increasing the student’s self-discipline and self-esteem. The positive concepts taught in this course are intended to unleash the student’s potential for growth and creativity, resulting in personal and professional development. Humor and practical examples are used to target the primary concerns of adult students. In addition, written exercises, activities, and audiotapes provide understanding, acceptance, and reinforcement of the program material.