Community Service Worker

Diploma Program – 40 Weeks (25hrs/week)

Admission Requirements:

  • Grade 12 or equivalent or Mature Student Status
    (at least 19 and out of school for one year).
  • Courses are open to any applicant who possesses a
    good command of the English language and is able
    to follow instruction.
  • An admissions interview will be administered to
    determine if the applicant has the required interest,
    motivation, and entry-level skills to take this

Career Opportunities:

Graduates of this program are qualified to work in a wide
variety of CSW settings and occupations. Job titles vary per
location, but graduates are an integral part of many
settings, including:

  • Healthcare and Social Assistance
  • Nursing and Residential Care Facilities
  • Individual and Family Services
  • Public Administration
  • Civic and Social Organizations
  • Grant-Making Organizations
  • Provincial Government
  • Out-Patient Care Centres
  • Vocational Rehabilitation Services
  • Educational Services
  • Hospitals
  • Community Food and Housing
  • Emergency Relief Services

Program Objective

This program focuses on the administrative and technical skills needed to meet the demands of the current and emerging office environment. The program provides both the theory and practice for you to succeed in an entry level administrative position. After successful completion of the program you will be knowledgeable in business office software, administrative procedures, communication, teamwork, and problem-solving.

Duties & Responsibilities

Community service workers provide physical, personal,
emotional, political, mental, and social services to
disadvantaged individuals and groups. They help improve
the lives of their clients and assist communities.

  • Assess clients needs and/or eligibility services
  • Prepare reports and case histories
  • Create and maintain accurate documentation
  • Administrative and office activities

Get Started

Fill out the form below to request more information or apply for this program.

Method of Delivery

Integrated Learning System training facilitated by Academy of Learning College facilitators.

Personal Attributes Required

  • Strong communication skills
  • Culturally sensitive
  • Empathetic
  • Positive Attitude
  • Ethical & professional
  • Detail oriented

Program Notes

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.


Business Correspondence level 1

Develop the skills and style mechanics needed to produce personal and office correspondence.

Introduction to Keyboarding

Learn about the components of the computer and keyboard, as well as the seating, posture, and hand positioning necessary for efficient keyboarding.

Keyboard Skill Building Level 1

Students will increase key recognition and build confidence using the keyboard, while improving speed and accuracy.

Job Search and Resume Preparation

Learn traditional and innovative job-search techniques and resume writing skills required to gain employment in today’s competitive marketplace. The course combines theoretical, how-to information with hands-on practical applications.

Psychology Fundamental Virtual

Psychology Fundamentals introduces students to numerous viewpoints, from Freud’s Psychoanalytic Theory up to current perspectives on psychology.

Sociology and Family Life Canada Virtual

Learn sociological theories and development, including culture, social structure, control and deviance, the global view of family, marriage and divorce.

Intro Mental Health & Addictions Virtual

Learn about anxiety and mood disorders such as depression, as well as the nature of loss and grief. Explore topics related to personality disorders, physical problems with psychological origins, sexual disorders, dissociative disorders, as well as eating and sleeping disorders.

Life Development Virtual

Learn the concepts of nature versus nurture and how each affects prenatal development. Topics move from infancy to adolescence, through adulthood and into late adulthood.

Criminology and at-Risk Populations Virtual

Introduces students to crime and criminology in Canada. Students explore different perspectives on crime. Topics for discussion include the various types of crime – violent, white collar, property, organized – as well as sociological theories regarding crime, and our responses to it. Students learn about the costs of crime: physical, psychological, economical, and social. Students are also introduced to populations which are most at-risk in Canadian society, as these individuals are those often in need of Community Service Workers.

Windows Level 1

This course covers the basic concepts and most commonly used features and functions of Windows 10. The course will walk you through performing basic operations such as opening applications, using Help and shutting down the computer. Additionally, you will learn to set up user accounts, create and use custom keyboard shortcuts, personalize and organize the working space, and use the Action Centre. The course will also provide you with hands-on experience on how to connect, use and update devices, use File Explorer to manage files and folders, as well as navigate the internet using various browsers, including Internet Explorer and Microsoft Edge.

Microsoft Word Level 1

In this course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross-references, and learn how to preview and print a document.

Microsoft Excel Level 1

In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. Students use the Find and Replace feature, use themes to format workbooks and practise preparing, previewing, and printing worksheets.

Microsoft Access Level 1

This course teaches students the fundamentals of the Microsoft Access application. In this course, students examine database objects and learn to manage data in a database. They learn to sort and filter data, display and format data, and use simple queries to retrieve data. Students learn to create and modify databases and tables and work with simple forms and reports.

Outlook Level 1

Beginner Microsoft Outlook. Learn how to manage email, contacts, scheduling and tasks in Microsoft Outlook.

Internet Fundamentals

This course explores the various components of the Internet using Microsoft Internet Explorer. They learn how to customize the Internet Explorer browser, and examine the Web, e-mail, blogs, discussion groups, social media, chatting, multimedia and other web technologies.

Outlook Level 2

Advanced Microsoft Outlook. Learn how to customize various elements of Outlook, including; adding a second email, personalizing email messages, restoring email messages, categorizing email messages, and more.

PowerPoint level 1

Beginner Microsoft PowerPoint. Students learn to create, manage, and save presentations. They will also learn to insert different things into PowerPoint and add transitions and animations to create dynamic presentations.

Case Management, Counseling and Ethics Virtual

Explore different perspectives on crime. Topics for discussion include the various types of crime – violent, white collar, property, organized – in addition to sociological theories regarding crime, and our responses to it.

Business Communication and Report Writing Virtual

Learn to write objectively, avoiding slang, jargon, and clichés. Reports should encompass various types, including in-house reports such as intake interview reports, daily logs, case notes, progress notes, and incident reports.

Government and Social Services Virtual

Government and Social Services introduces students to health care and social services available in Canada. Explore the government structure of Health Canada, including Canada’s healthcare system.

Have questions about career opportunities in Accounting or Payroll?

Schedule your free career consultation today.