Office Specialist

Certificate Program – 16 Weeks (20hrs/week)

Admission Requirements:

  • Grade 12 or equivalent or Mature Student Status
    (at least 19 and out of school for one year).
  • Courses are open to any applicant who possesses a
    good command of the English language and is able
    to follow instruction.
  • An admissions interview will be administered to
    determine if the applicant has the required interest,
    motivation, and entry-level skills to take this

Career Opportunities:

The labour market for skilled Office Specialist is continually growing. Successful candidates can pursue careers in office throughout the public and private sectors as an office
clerk, administrative assistant, office assistant, receptionist, secretary and more.

Program Objective

Our Office Specialist Certificate program is designed to get you employment ready in the shortest amount of time while making sure you have all the needed skills employers
are expecting from a comprehensively trained office professional.

Duties & Responsibilities

  • Administrative Support
  • Manage Data Entry
  • Customer Service
  • Monitor and manage office supplies and placing orders
  • May provide ongoing computer technology support
  • Schedule appointments, meetings and conference calls

Get Started

Fill out the form below to request more information or apply for this program.

Method of Delivery

Integrated Learning System training facilitated by Academy of Learning College facilitators.

Personal Attributes Required

  • Professional
  • Strong Communication skills
  • Attention to detail
  • Customer service skills
  • Strong organizational skills

Program Notes

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.


Introduction to Keyboarding

Learn about the components of the computer and keyboard, as well as the seating, posture, and hand positioning necessary for efficient keyboarding.

Internet Fundamentals

This course explores the various components of the Internet using Microsoft Internet Explorer. They learn how to customize the Internet Explorer browser, and examine the Web, e-mail, blogs, discussion groups, social media, chatting, multimedia and other web technologies.

Business Correspondence level 1

Develop the skills and style mechanics needed to produce personal and office correspondence.

Office Procedures Level 1

This course will explore important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.

Customer Service - BA Dip

Learn the fundamentals of customer service, and learn to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples.

Customer Service

Learn tips for managing time and stress, communicating effectively with customers, and managing customer relationships. This course highlights being prepared,
and dealing professionally with customer conflicts and complaints.

Job Search/Resume Preparation

Learn traditional and innovative job-search techniques and resume writing skills required to gain employment in today’s competitive marketplace. The course
combines theoretical, how-to information with hands-on practical applications.

Telephone Communication Skills

Learn many of the communication skills common to all communication mediums, including person-to-person and written communications, but focuses mainly
on the skills and techniques unique to telephone communications.

Windows Level 1

This course covers the basic concepts and most commonly used features and functions of Windows 10. The course will walk you through performing basic operations such as opening applications, using Help and shutting down the computer. Additionally, you will learn to set up user accounts, create and use custom keyboard shortcuts, personalize and organize the working space, and use the Action Centre. The course will also provide you with hands-on experience on how to connect, use and update devices, use File Explorer to manage files and folders, as well as navigate the internet using various browsers, including Internet Explorer and Microsoft Edge.

Microsoft Word Level 1

In this course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross-references, and learn how to preview and print a document.

Microsoft Word Level 2

Intermediate Microsoft Word. Learn how to edit and add formatting and special characters, create envelopes and labels, perform mail merges, develop tables of contents
and tables of figures, and more.

Microsoft Excel Level 1

In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. Students use the Find and Replace feature, use themes to format workbooks and practise preparing, previewing, and printing worksheets.

Microsoft Access Level 1

This course teaches students the fundamentals of the Microsoft Access application. In this course, students examine database objects and learn to manage data in a database. They learn to sort and filter data, display and format data, and use simple queries to retrieve data. Students learn to create and modify databases and tables and work with simple forms and reports.

Outlook Level 1

Beginner Microsoft Outlook. Learn how to manage email, contacts, scheduling and tasks in Microsoft Outlook.

PowerPoint level 1

Beginner Microsoft PowerPoint. Students learn to create, manage, and save presentations. They will also learn to insert different things into PowerPoint and add transitions and animations to create dynamic presentations.

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