Office Administration

Diploma Program – 48 Weeks (25hrs/week)

Admission Requirements:

  • Grade 12 or equivalent or Mature Student Status
    (at least 19 and out of school for one year).
  • Courses are open to any applicant who possesses a
    good command of the English language and is able
    to follow instruction.
  • An admissions interview will be administered to
    determine if the applicant has the required interest,
    motivation, and entry-level skills to take this

Career Opportunities:

Graduates of this program work in fast-paced office environments as corporate secretaries, executive assistants, office administrators, and special
assistants. Upward mobility in this role is possible with experience, motivation, dedication, and a positive attitude.

Program Objective

The Office Administration Diploma program prepares students to work in an office environment as administrators and assistants. The program provides
students with comprehensive knowledge and office skills to make them successful as assistants in business settings.

Duties & Responsibilities

  • Responding to business-related requests by telephone and e-mail
  • Effectively utilizing software (e.g., Word, Excel, Outlook, and PowerPoint)Organizing and filing office/business records
  • Preparing reports and assisting with the overall functions of departments
  • Performing a variety of clerical and administrative tasks

Get Started

Fill out the form below to request more information or apply for this program.

Method of Delivery

Integrated Learning System training facilitated by Academy of Learning College facilitators.

Personal Attributes Required

  • Reliable, well-organized, adaptable, and detail-oriented
  • Effective time management skills
  • Ability to meet deadlines
  • Self-directed and team-oriented
  • Positive attitude

Program Notes

Tuition fees include all materials and student manuals. Financial assistance may be available to qualified students.


Introduction to Keyboarding

Learn about the components of the computer and keyboard, as well as the seating, posture, and hand positioning necessary for efficient keyboarding.

Keyboard Skill Building Level 1

Students will increase key recognition and build confidence using the keyboard, while improving speed and accuracy.

Keyboard Skill Building Level 2

Designed for individuals proficient in keyboarding who wish to increase speed and dexterity.

PC Fundamentals, End User

Explore the history of personal computing, the hardware and software components necessary for personal computer
use, file management, multimedia options, and browsing the internet.

Internet Fundamentals

This course explores the various components of the Internet using Microsoft Internet Explorer. They learn how to customize the Internet Explorer browser, and examine the Web, e-mail, blogs, discussion groups, social media, chatting, multimedia and other web technologies.

Basic Bookkeeping Level 1

Basic Bookkeeping Level 1 course provides students with an understanding of the double-entry system of bookkeeping and provides the essential accounting tools for the workplace. The course is especially beneficial for students planning to take a computer accounting program or use computer accounting in the workplace.

Business Correspondence level 1

Develop the skills and style mechanics needed to produce personal and office correspondence.

Business Correspondence Level 2

It places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed.

Lesson 2: Form Letters

Using Word’s Mail Merge Wizard; Merging Envelopes and E-mails

Lesson 3: Purposes and Types of Reports

Informal Reports; Formal Reports; Report Writing Guidelines; Creating Reports with Word Templates

Lesson 4: Preparing Proposals

Preparing Quotations; Boilerplates

Lesson 5: Planning for Meetings

Preparing a Notice of Meeting; Preparing an Agenda; Preparing Meeting Minutes

Office Procedures Level 1

This course will explore important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.

Office Procedures Level 2

This course covers a variety of topics as it simulates an office environment and challenges students with tasks that they would typically perform. Students develop an understanding of the various levels of management and associated responsibilities. They also learn about the various forms used in an office and how to complete these forms.

Punctuation and Writing Skills

Learn punctuation rules, commonly misspelled and confusing words, English grammar, and elements of effective writing style.

Customer Service - BA Dip

Learn the fundamentals of customer service, and learn to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples.

Business Planning

This course will assist students in learning the fundamentals of effective business planning. It teaches students the concepts they need to understand in order to properly assess a new business idea and make it yield results.

Management Fundamentals

Management Fundamentals is an introductory management course that provides students with the essential tools required of today’s effective supervisors or junior managers.
The course combines theoretical, how-to information, with practical applications.

Spreadsheet Practical Applications

This course provides the students a chance to demonstrate their skills and knowledge obtained during their Word-processing and Spreadsheet courses.

Microsoft Word Level 1

In this course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross-references, and learn how to preview and print a document.

Microsoft Word Level 2

Intermediate Microsoft Word. Learn how to edit and add formatting and special characters, create envelopes and labels, perform mail merges, develop tables of contents
and tables of figures, and more.

Microsoft Word Level 3

Advanced Microsoft Word. Learn how to use templates and themes to create a consistent look for your documents. Navigate bookmarks, Track Changes, automate tasks, create footnotes and end notes, bibliographies, and more.

Microsoft Excel Level 1

In this course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. Students use the Find and Replace feature, use themes to format workbooks and practise preparing, previewing, and printing worksheets.

Microsoft Excel Level 2

This course teaches students intermediate to advanced-level concepts and features of the Microsoft Excel application. They learn to use named references, validate and consolidate data, use links and hyperlinks, and reference external data. Students learn to use cell comments, custom and conditional formatting, styles, and templates. They also practice working with graphics, charts, diagrams, and databases (lists).

Microsoft Access Level 1

This course teaches students the fundamentals of the Microsoft Access application. In this course, students examine database objects and learn to manage data in a database. They learn to sort and filter data, display and format data, and use simple queries to retrieve data. Students learn to create and modify databases and tables and work with simple forms and reports.

Microsoft Access Level 2

Advanced Microsoft Access. Learn how to build databases directly from table modules, link databases, split databases into front-end and back-end, work with switchboards, and more.

PowerPoint level 1

Beginner Microsoft PowerPoint. Students learn to create, manage, and save presentations. They will also learn to insert different things into PowerPoint and add transitions and animations to create dynamic presentations.

PowerPoint level 2

Level 2 course teaches students intermediate to advanced level concepts and features of the Microsoft PowerPoint application. In this course, students learn to customize PowerPoint and create professional presentations by building upon the basic skills learned in the PowerPoint – Level 1 course.

Windows Level 1

This course covers the basic concepts and most commonly used features and functions of Windows 10. The course will walk you through performing basic operations such as opening applications, using Help and shutting down the computer. Additionally, you will learn to set up user accounts, create and use custom keyboard shortcuts, personalize and organize the working space, and use the Action Centre. The course will also provide you with hands-on experience on how to connect, use and update devices, use File Explorer to manage files and folders, as well as navigate the internet using various browsers, including Internet Explorer and Microsoft Edge.

Windows Level 2

This course provides an advanced look at the Windows operating system, which is a platform that builds on previous versions of Windows.

Outlook Level 1

Beginner Microsoft Outlook. Learn how to manage email, contacts, scheduling and tasks in Microsoft Outlook.

Outlook Level 2

In this course, students learn how to use both the e-mail program and the personal information manager components of Microsoft Outlook. The skills learned in this course will help students use Microsoft Outlook effectively both at work and in their personal lives.

Word Processing Drills Level 1

This course provides the students a chance to demonstrate their skills and knowledge obtained during their Word-processing and Spreadsheet courses.

Word Processing Drills Level 2

Spreadsheet Practical Applications: This course provides the students a chance to demonstrate their skills and knowledge
obtained during their Word-processing and Spreadsheet courses.

Have questions about career opportunities in Accounting or Payroll?

Schedule your free career consultation today.