Business Management

The Business in the Digital Age course introduces students to the effects the Internet and other modern technological innovations have had on the global business landscape, specifically the components of e-business: business to business commerce, business to consumer commerce, and internal business processes. It focuses on how technology has altered the way businesses operate, with respect to communications, distribution, sales and marketing, procurement, and the management of information. In addition, students examine how organizations use the Internet and software systems to remain productive and competitive in their existing marketplaces, thereby driving technological innovation.

The Business Essentials course teaches students the basic necessities of business, to help them develop core competencies they can use in the business world. The course provides a broad introduction to business, covering business principles, structure, and functions of management. The course examines the purposes and activities of organizations of various types, sizes and structures, and explores the interrelationships among functional departments. Students will also learn about different forms of ownership, management functions, styles, and processes. This course highlights business in Canada, how government and global forces affect business in Canada, and addresses the impact of the global economy on Canadian business.

The Business Supervisory Skills course is designed to provide students with the skills and knowledge necessary to function as an effective supervisor/manager. It provides students with strategies for motivating staff, building effective teams, managing stress and change in the workplace, resolving conflict, and dealing with diversity. Students prepare for leadership roles by assessing their own personal leadership style, and improving Emotional Intelligence (EQ) in order to effectively work with and motivate employees.

The Grammar Essentials for Business Writing course provides students with a comprehensive review of grammar. This knowledge is necessary for an effective and professional image in the workplace. Poor grammar skills create a poor impression, and can result in lost opportunities in employment and in business. The course focuses on grammar, word usage, and punctuation, with an emphasis on common grammatical errors. This course is based on a Canadian perspective.

Management Fundamentals is an introductory management course that provides students with the essential tools required of today’s effective supervisors or junior managers. The course combines theoretical, how-to information, with practical applications. Students are required to draw on their own experiences, to research information, and to apply their knowledge to typical junior management situations. The course provides students with a balance of soft and hard skills. The soft skills students will develop and apply to realistic case studies include communication, problem-solving, decision-making, negotiating, planning and organizing, time management, facilitating, and coordinating. The hard skills include setting goals and objectives; preparing forecasts and budgets; using planning and organizing tools; maintaining records; drafting training and development plans, procedural checklists, and reward initiatives; and developing strategies.

The Human Resource Management course introduces students to the key concepts and processes of effective human resource management, and exposes them to this dynamic and diverse field. This course provides a foundation in theory and practice of techniques and activities that organizations utilize in acquiring, developing, and maintaining an effective workforce. Topics include human resources planning, recruitment and selection of staff, training and development, performance appraisal, compensation, and employee safety, security, and health. Current events, relevant legislation, and future trends are also explored. Learning objectives for each lesson are accomplished through a combination of theory and conceptual application within exercises.

Upon completion of the Project Management Fundamentals Level 1 course, you will have a general understanding of the project management framework and all of the processes associated with the initiating and planning stages of managing a project.

The Marketing and Sales course introduces students to the theory and application of modern Canadian marketing concepts, principles, and techniques, and examines the importance of marketing in society as well as within a company. With the objective of learning how to develop a comprehensive marketing strategy and creating loyal customers, the major components of the marketing mix are studied. The role of marketing is explored at the local, national, and international level. Both the final consumer and the business customer are considered.

This course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples. They learn tips for managing time and stress, communicating effectively with customers, and managing customer relationships. The course highlights being prepared, and dealing professionally with customer conflicts and complaints. It identifies common pitfalls and explains how to avoid making them. It also emphasizes the importance of gathering and responding to customer feedback, and maintaining a professional image.

The Employment Success Strategies course provides practical tools that aid learners to improve their generic employability skills. Students learn how to identify, document, improve, and market their employability skills. By completing the activities in this course, students gain the self-awareness necessary to succeed at their career goals. Learning objectives for each lesson are accomplished through a combination of theory and conceptual application within exercises.

In the Microsoft Excel Level 1 course, students learn to create and manage worksheets and workbook files; enter data and create basic formulas to perform calculations. They learn to edit and manipulate cell content, modify worksheet structure, view and format worksheets, and use Excel’s predefined functions. Students use the Find and Replace feature, use themes to format workbooks and practice preparing, previewing, and printing worksheets.

In the Microsoft Outlook Level 1 course, students will learn how to use both the e-mail program and the personal information manager components of Microsoft Outlook. The skills learned in this course will help students use Microsoft Outlook effectively both at work and in your personal life.

In the Microsoft Project Level 1 course, students are introduced to the Project interface and learn how to create a project plan, add tasks and resources to the plan, modify tasks, and assign resources to tasks. Microsoft Project is a dedicated database that can store and present thousands of pieces of data related to your projects. This data could include tasks, links, duration, calendars, resource names, assignments, costs, milestones, and deadlines.

In this Microsoft Project Level 2 course, students learn how to manage projects by building upon the skills learned in the Microsoft Project – Level 1 course. They gain hands-on, practical experience in tracking, analyzing and reporting on projects. They also learn how to handle project revisions and to manage multiple projects effectively. The specific skills learned in this course involve using Microsoft Project to update and track project progress by documenting projects at various stages. Students also view and report project information by working with critical paths, cost and resource allocation. Students create and format reports, learn how to analyze project performance, practice revising projects by rescheduling tasks and leveling resources, and gain experience in managing multiple projects.

In Microsoft Word Level 1 course, students learn to create, navigate, and organize documents and use the help functions. They learn to edit and manipulate text, view and format documents, and use Word’s predefined functions. Students use the Find and Replace feature, use proofing and language tools, create, format and modify tables, work with hyperlinks and cross references, and learn how to preview and print a document.

The Internet Fundamentals course explores the various components of the Internet using Microsoft Internet Explorer. Students are oriented to common procedures used to maximize successful use of the Internet and all its features. They learn how to customize the Internet Explorer browser, and examine the Web, e-mail, blogs, discussion groups, social media, chatting, multimedia and other web technologies.

The Introduction to Keyboarding course is designed for individuals who have no formal training in keyboarding. The objective is to teach students the skill of keyboarding – essential to the learning of other computer applications and workplace skills. The course begins with an overview of the basics of computer use. Students learn about the components of the computer and keyboard, as well as the seating, posture, and hand positioning necessary for efficient keyboarding.

The Keyboard Skill Building Level 1 course is designed for individuals who have basic keyboard proficiency, and wish to increase speed and dexterity. Each lesson increases key recognition and builds confidence using the keyboard, while improving speed and accuracy. Speed achieved depends on personal dexterity and time spent on practice lessons. Upon completion of this course, students are expected to keyboard at minimum 25 words per minute.

The course is designed to improve the student’s learning experience and prepare him or her for personal and professional growth and success. The focus is on increasing the student’s self-discipline and self-esteem. The positive concepts taught in this course are intended to unleash the student’s potential for growth and creativity, resulting in personal and professional development. Humor and practical examples are used to target the primary concerns of adult students.