Dental Administrative Assistants enjoy eventful workdays where they perform clerical tasks in a dental office. If you’re interested in a position within the healthcare industry where you can make a positive impact and use your organizational skills to support a team, dental assistant training could be the right starting point for your career. Graduates of our Dental Administration program are qualified to meet the demands of this dynamic position. You can work for a wide variety of employers upon graduation, such as oral pathologists, orthodontists, periodontists, public health dentists, and more. 

Read on to learn about the daily duties of a dental administrative assistant and see if you can see yourself in this role!

Start Your Day on the Right Foot By Organizing Your Tasks

Throughout your dental administration career, planning ahead will be a valuable habit to cultivate. When you get to the office, carefully review the day’s schedule. Make note of the patients coming in and determine whether they’re medically compromised or have special needs. In your role, you’ll be required to assist in the case of a dental emergency. By starting the day with a debrief on patient information, you can prevent these incidents and help dental health professionals do the same. 

This is also a great time to check your email and voicemail before offering helpful responses as needed. Send out reminders for patients with upcoming appointments, schedule new appointments, and cancel appointments as requested. Getting these organizational tasks out of the way first thing in the morning will help you streamline your workflow as a dental assistant and support smooth daily operations for your team. Now, you can put your best foot forward for the first patients of the day. 

It’s Mid-Morning–Time to Greet Patients and Offer Your Assistance 

Dental administration assistants work in a front-facing position. You’ll be the first face that patients see when they walk in, and this is why it’s important to project an approachable, friendly, and helpful attitude. After dental administration training, you’re responsible for greeting patients and offering any assistance they may need. Answering questions about procedures, scheduling, managing complaints, updating patient information, and dealing with insurance claims are some tasks you’ll be required to complete to assist patients. Our training program covers soft skills, such as knowledge of cultural diversity, human behaviour, and patient needs, which will help you make the patient feel valued and at ease.

Use the soft skills you’ll learn in dental administration training to greet patients and assist them

Touch Base With Your Team as a Dental Assistant

As a dental administrative assistant, you’ll have many tasks to complete. It will be helpful to end your days just as you began them – getting organized and planning ahead. The end of the day is an excellent time to touch base with your colleagues. Ask them for updates on dental appointments that need to be recorded, remind them about their upcoming appointments, and provide any assistance they may need. 

Do you see yourself in this role? If so, our program will provide you with all the knowledge and competencies you need to become a dental assistant and land your dream position. Learn all about dental office procedures, filing, scheduling, general accounting, and the soft skills you’ll need to foster patient satisfaction and start your career today.