Module 1:
Best practices when installing and configuring laptop hardware and components
Module 2:
Special function keys, docking stations, removable screens, tablets, and wearable technology
Module 3:
Mobile connection types; best practices for synchronizing data
Module 4:
Mobile device network connectivity options and application support for commercial e-mail and VPN
Module 5:
Common TCP and UDP ports and protocols, and well-known, registered, and dynamic port values
Module 6:
Introduction to networking fundamentals and common networking hardware devices
Module 7:
Configuring wired or wireless networks and installing and configuring solutions for each environment
Module 8:
Wireless network protocols, and features and benefits of wireless connectivity
Module 9:
Services that servers can provide, and the types of servers and benefits of internet appliances and end-point management servers
Module 10:
Introduction to basics of IP addressing; networking concepts, subnet mask, and default gateway with configuring network settings and components
Module 11:
Common network and Internet connection types for connecting devices and networking technologies
Module 12:
Pros and cons of the various networking tools for identifying, diagnosing, and resolving network connectivity problems
Module 13:
Introduction to common cable types and adapters used by peripherals
Module 14:
Introduction to the types of connectors and converters
Module 15:
Types of RAM for servers, tower PCs, desktops, or laptops and notebooks
Module 16:
Different storage options and types of storage solutions for computers or network devices
Module 17:
Basics of CPUs, motherboards, and add-on cards, and factors to consider when installing and configuring them
Module 18:
Introduces the various types of hardware that can be connected to a computer and their functions
Module 19:
Computer power system basics with amps, volts, power sizing, and power supply options
Module 20:
Configuration tasks for laptops and desktop computers, thin or thick clients, touchpads and touchscreens, app installations, and wireless settings
Module 21:
Types of computers, including workstations, home theater systems, and high-end gaming computers
Module 22:
Small office/home office (SOHO) multifunction devices and their different settings and configuration methods
Module 23:
Types of printers and their different connection options
Module 24:
Cloud computing concepts and cloud model types, resource sharing, measure service, and virtual desktops
Module 25:
Outlines the basics of virtualization, and the creation of virtual operating systems, servers, and storage resources for virtualization
Module 26:
The six steps of the troubleshooting methodology used to resolve problems for computers and networks
Module 27:
Introduction to how computer peripherals and mobile devices work, and maintaining them using troubleshooting methodologies
Module 28:
Methods of troubleshooting for printers and how to solve problems for each type of printing process
