This course consists of two parts: level 1, and level 2. It places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence. The parts of a business letter are examined in detail, as are the guidelines for organizing and writing a letter. Students will learn how to write neutral and inquiry letters, as well as positive and negative letters. Proper punctuation and word usage skills are also addressed. The latter part of the course deals with creating envelopes and labels using Microsoft Word, as well as writing and managing e-mail using Microsoft Outlook. Writing and creating memos, fax cover sheets, and forms using Microsoft Word templates are also covered.
Business Correspondence
This course places emphasis on the acquisition of skills and style mechanics needed to produce personal and office correspondence.
myAOLCC Hub (Online)
Beginner, Intermediate
Business Correspondence Level 1: 32 Hours
Business Correspondence Level 2: 32 Hours
Business Correspondence Level 2: 32 Hours
What you'll learn
- Effective Business Writing
- Parts of a Business Letter
- Letter and Punctuation Styles
- Planning and Organizing a Letter
- Creating Letters with Word Templates
- Types of Positive Letters
- Types of Negative Letters
- Types of Neutral Letters
- Writing Neutral Letters
- Writing Inquiry or Request Letters
- Parts of an Envelope
- Creating Envelopes and Labels with MS Word
- E-mail Writing Guidelines
- Managing E-mail with Outlook
- Creating Fax Cover Sheets with Word Templates
- Parts of a Memo
- Memo Layout Styles
- Creating Forms
- Introduction to Editing and Proofreading
- Form Letters
- Merging Envelopes and E-mails
- Purposes and Types of Reports
- Creating Reports with Word Templates
- Preparing Proposals
- Preparing Quotations
- Boilerplates
- Planning for Meetings
Course Introduction
Course Prerequisites
A typing speed of at least 25 w.p.m. A level 1 (preferably level 2) Word Processing course. Outlook Level 1 may be required for a part of this course.
Course Outline
Business Correspondence Level 1
Lesson 1:
Effective Business Writing; Word Usage; Parts of a Business Letter; Letter and Punctuation Styles; Planning and Organizing a Letter; Creating Letters with Word Templates
Lesson 2:
Types of Positive Letters; Writing Positive Letters; Types of Negative Letters; Writing Negative Letters
Lesson 3:
Types of Neutral Letters; Writing Neutral Letters; Writing Inquiry or Request Letters
Lesson 4:
Parts of an Envelope; Creating Envelopes and Labels with MS Word
Lesson 5:
E-mail Writing Guidelines; Managing E-mail with Outlook; Creating Fax Cover Sheets with Word Templates
Lesson 6:
Parts of a Memo; Memo Layout Styles; Planning and Organizing a Memo; Memo Writing Guidelines; Creating Memos with Word Templates; Creating Forms
Business Correspondence Level 2
Lesson 1:
Introduction to Editing and Proofreading; Proofreading for Keyboarding and Context Errors; Proofreading for Punctuation Errors; Proofreading for Font Attribute Errors; Proofreading for Alignment and Spacing Errors
Lesson 2:
Form Letters; Using Word’s Mail Merge Wizard; Merging Envelopes and E-mails
Lesson 3:
Purposes and Types of Reports; Informal Reports; Formal Reports; Report Writing Guidelines; Creating Reports with Word Templates
Lesson 4:
Preparing Proposals; Preparing Quotations; Boilerplates
Lesson 5:
Planning for Meetings; Preparing a Notice of Meeting; Preparing an Agenda; Preparing Meeting Minutes
Course Notes
The course manual is provided for on-going reference. There is a final exam upon completion of the course. Participants who receive 75% or higher on their exam will receive a certificate.
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